Job | Opening with Leading Product Company for IT service Desk Analyst

Greetings From Alp Consulting.!

There is a job Opportunity with a leading Telecom based Product Development Company which is prospering from 50 Year and it is a CMI Level 5 Company located @ Bellandur, Marathalli.

Please find the detailed job description below:
Purpose Of Role:
Acts as First point of contact, technically sound who demonstrate excellent customer care skills (e.g. owning, driving, communicating/updating Incidents & Service Request and uphold all 3 company values) such that customers who contact  or are contacted are left ‘delighted’ with a positive experience.

Key Responsibilities:

  • Works on the IT helpdesk and responds pro-actively to resolve customer issues.
  • Manage supplier activities (e.g. Raise & Dispatch faults to 3rd party agents for meeting our service level agreements).

Business Impact: 
High impact on customer satisfaction and retention.
Authority/Decision Making:
Refers non-standard/ or highly technical queries/decisions upwards.
Technical background ( BCA, BSc , B-Tech/BE, Science Graduate & Graduates )

  • Understand the company products and services that they represent to a solid ‘basic’ level (e.g. same as Local IT employees) and in-depth company's operational/service processes.
  • Due to the technical nature of their work, 1-2 months of formal training is required and these people are not 'script-driven' call centre types but “Process driven” Operations.
  • Good Communication skills ( Written & Spoken English).
  • Exposure / Basic Knowledge in OS(Windows 7,8 & 10, SSCM, Anti-Virus) , MS package( Outlook ,O365, Skype, MS Team, Hello for Business etc) , MDM , VPN & remote connectivity, Hardware(Laptops , Printers, Handheld devices), SharePoint, Password reset.

Interview Rounds:

  1. Technical F2F
  2. Managerial Round
  3. HR Round

Please respond if you can arrange your availability on weekdays- Monday to Friday From 12PM-3PM

Tanu B
Research Analyst | Recruitment Practice
Tel : +91 080-61726120, 8867612367
Corporate Office: Alp Heights€. No. 3, Palace Road, 12th Main, Vasanthnagar, Bangalore 560 052, India.