Jobs for Genesys Developer/Programmer

Job for Genesys Developer/Programmer
Job Description
• The Genesys Developer/Programmer is responsible for analyzing, planning, designing and developing quality based Contact Center applications based on the Insurance technology platform. This person must have quality communication and technical skills and be able to work in a team environment to insure quality support Insurance business units.
• The position requires extensive experience in contact center operations, contact center technologies and contact center strategies. The candidate must also possess experience in software development, deployment and maintenance.
• This position will add business value by delivering contact center solutions, through a team of technology professionals, which efficiently use our current environment and take advantage of new technologies to build highly utilized and effective applications.
• The position requires working knowledge of contact center technologies with an emphasis on Genesys 8.+ solutions. This includes the analysis, design, development, testing, installation, and maintenance of systems and acting as interface with contact center business partners for day to day support as well as execution of projects to improve and evolve the contact center operations. Projects utilize a variety of hardware and software technologies and may include new code construction, modifications to existing modules, and/or package implementation.
Specific responsibilities include:
• Support Genesys 8.+ Infrastructure ensuring platform is fully operational and meets documented Service Level objectives. Experience with Genesys Framework, Designer widgets and, IVR components.
• Support/Implement periodic upgrades of the Genesys Infrastructure as required. Includes both patch updates and full version upgrades.
• Implement, document, and maintain Genesys Routing Strategies for all business units. Support business requests for routing changes using the necessary process controls to ensure production operation is not at risk.
• Provide quality support for Genesys Reporting, including both maintenance of the DataMart solution and assist with the future migration to InfoMart. Provide troubleshooting support to the businesses for report generation issues.
• Participate in architecture planning and reviews. Exhibit proficiency in the installation and configuration of Genesys systems.
Major Opportunities And Decisions
• Provides leadership and unique insight in the analysis of customer business requirements that may cross multiple functional areas and/or multiple technical platforms, and have broad strategic implications of the Insurance industry
• Generally can work independently with periodic reviews with management
• May initiate strategic projects that will add significant value to the business
• Communicates openly and effectively with IT associates and business users
• Drives a unified contact center strategy for the Insurance business units
Principal Accountabilities
• Lead and contribute to the maintenance and upkeep of the Genesys application suite.
• Comprehend and validate the project scope is adequately defined and project executed to address scope/objectives of project
• Demonstrate effective consulting skills with internal customers to deliver high levels of overall customer satisfaction.
• Timely identifies tracks, manages and, resolves technical issues and risks. Escalates and resolves issues via proper communication channels"

Location: Chennai
Job Skills: AIX
Experiance: 7 Years
Level: C1

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